Shipping policy
We are located in Australia, shipping nationally and New Zealand via Australia Post or Sendle Couriers. Free shipping on orders over $95* (after any promotional discount codes are applied and before shipping fees.) ^Exclusions apply
^Free shipping exclusions
Free shipping excludes deliveries to Australian remote and rural areas due to high shipping costs.
Dispatch times
We will endeavour to dispatch orders within 3 business days. During sale periods this may be longer due to the large volume of orders.
Time Frames
For standard shipping deliveries please allow 5-10 business days for delivery. Delays may occur during holidays or due to extreme weather. Standard shipping services are shipped using Australia Post or Sendle Couriers. PLEASE NOTE: the timeframe are estimates only and delivery time may be longer to some destinations. Delivery estimates commence from the date of dispatch, not date of order.
Tracking
Once your order has been dispatched, you will receive a notification via email, which will include a tracking number and link where you will be able to track your order.
Delivery delays
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however, we endeavour to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.
Return to sender
It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. If the delivery is unsuccessful and parcel is returned to sender (RTS) due to customer error, incorrect address, non-collection, or no contact from the customer after the collection card has been left by the Postal service, a re-delivery fee of $9.95 will be charged to have this item sent back to you. Please note: signature on delivery is required. If you enter Authority to Leave in the
notes during checkout, we will not take responsibility for lost or stolen parcels should the shipping company follow those instructions (and we cannot guarantee those instructions will be followed).
What is insured shipping?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. If you purchase insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away. If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.
Help, I think my order is lost/hasn't been delivered?
*Please note: Once we pass your item(s) to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier. We can contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Can I change my shipping address?
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!